Terms and Conditions

1. Overview

Welcome to TIMELESS (“we”, “us”, “our”).
This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website https://weartimeless.co, make a purchase, or interact with our brand online or offline.

We are committed to protecting your privacy and ensuring your personal data is handled in accordance with the laws of the United Arab Emirates and relevant international standards, including the EU General Data Protection Regulation (GDPR).

By using our website or services, you agree to the terms of this Privacy Policy.

2. Who We Are

Company Name: TIMELESS
Registered In: United Arab Emirates
Business Address: E-License 
Email: info@weartimeless.co

TIMELESS is the data controller responsible for your personal information unless otherwise stated.

3. Information We Collect

We may collect and process the following types of data:

A. Information You Provide to Us

• Personal details: name, email address, phone number, billing and shipping address

• Account information: login credentials, preferences, saved items

• Payment information: card details (processed securely via third-party payment providers; we do not store your full card data)

• Communications: messages, reviews, emails, or contact form submissions

• Marketing consents: your preferences for newsletters, SMS alerts, and promotions

B. Information Collected Automatically

When you visit our site, we automatically collect:

• Device information: IP address, browser type, device ID, operating system

• Usage data: pages visited, time spent, referring URLs, click behavior

• Cookies and analytics: small data files that help us improve user experience and marketing performance

C. Information from Third Parties

We may receive information from:

• Payment gateways (e.g., Shopify Payments, PayPal)

• Marketing platforms (e.g., Meta, Google Ads)

• Logistics and delivery partners

• Affiliate or influencer marketing programs

4. How We Use Your Information

We use your data to provide and improve our services, including:

1. Processing orders and payments

2. Delivering products and managing returns or refunds

3. Communicating with you about orders, offers, and support inquiries

4. Personalizing your shopping experience and recommending relevant products

5. Sending marketing updates (only if you have opted in)

6. Detecting fraud, misuse, or suspicious activity

7. Complying with legal obligations (tax, customs, accounting)

We will only process your personal data when we have a lawful basis to do so — typically to fulfill a contract, comply with legal obligations, or with your consent.

5. How We Protect Your Data

TIMELESS implements strong technical and organizational security measures, including:

• SSL encryption for all website transactions

• Secure, PCI-compliant payment gateways

• Restricted access to personal data by authorized staff only

• Regular system monitoring and threat detection

• Secure data backups and encrypted storage

While no online system is completely secure, we take every reasonable step to protect your information against unauthorized access, alteration, or loss.

6. Data Sharing and Disclosure

We may share limited data with trusted third parties who help us operate our business:

We never sell or rent your personal data to third parties for profit.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience. Cookies help us:

• Remember your preferences and shopping cart

• Understand website usage

• Improve content and ad relevance

You can disable cookies in your browser settings at any time, but this may affect functionality or features of the website.

8. Marketing and Communications

If you subscribe to our newsletter or SMS updates, we may send:

• Promotions, discounts, and product launches

• Personalized recommendations

• Event or partnership updates

You can unsubscribe anytime using the “Unsubscribe” link in our emails or by contacting us directly.

9. Your Rights

Under UAE and international data protection laws, you have the right to:

1. Access your personal data

2. Request correction of inaccurate information

3. Request deletion of your personal data (“right to be forgotten”)

4. Object to processing for marketing or profiling purposes

5. Withdraw consent at any time

6. Request data portability where applicable

To exercise your rights, email us at [Insert Contact Email] with proof of identity.

10. Data Retention

We keep your personal data only as long as necessary to:

• Fulfill your purchases and any ongoing services

• Comply with accounting, tax, or legal requirements

• Resolve disputes and enforce our agreements

After the retention period, your data will be securely deleted or anonymized.

11. International Data Transfers

As we use international service providers (e.g., Shopify, Google, Meta), your data may be transferred and processed outside the UAE.
We ensure such transfers are protected by appropriate safeguards, consistent with UAE and GDPR data protection principles.

12. Children’s Privacy

Our website and services are not directed at children under the age of 16.
We do not knowingly collect personal data from minors. If we discover such data was collected without parental consent, we will delete it immediately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons.
Updates will be posted on this page with a revised “Last Updated” date.
Your continued use of our website after changes means you accept the updated policy.

14. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or your data, please contact us:

📧 Email: info@weartimeless.co

15. Governing Law

This Privacy Policy and any related disputes shall be governed by the laws of the United Arab Emirates, and any disputes will be subject to the exclusive jurisdiction of the courts of Dubai, UAE.